Frequently Asked Questions

Where are your bedding made?

Our Bedding is manufactured in a experienced factory.  Our Essential and Deluxe fabrics are made from finest Egyptian long-stapled cotton. Our linen is made by French flax. Our Pillows and Comforters are available with hypoallergenic Down Alternative micro-fiber filling.

What is Oeko-Tex certified, and do you have it?

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Examples of articles that can be certified: raw and dyed/finished yarns, woven and knitted fabrics, accessories, such as buttons, zip fasteners, sewing threads or labels, ready-made articles of various types (garments of all types, bed linen and much more). And yes we have it to ensure our products’ qualities.

What is the thread count of your bedding? Is that Important?

A higher thread count does not necessarily mean a higher quality sheet. To learn more, please read our page in The Perfect Sheet For You.

What is the difference between Essential and Deluxe collections?

Our Essential Collection has a 310 thread count, and is crisp and soft feel with a matte finish. Grab a essential sheets if you want a cool and comfortable night sleep. Our Deluxe Collection has a 500 thread count, and is ultra soft, silky smooth feel. Both collections are made with long-staple cotton and the sheet will get softer and softer after every time you wash it.

Can I mix and match with my own preference?

Yes, please go to our mix and match session to personalise your own bedding.

What is the height of your fitted sheet?

The height of our fitted sheet is 40cm, it fits most of the mattresses. For more information, please click on the size guide found on each product page.

Do you offer wholesales?

Yes, please go to Wholesale Enquiries page.

Do you accept direct press or marketing inquiries?

For press or marketing inquiries, please email us at info@shop-linen.com

Where does Shoplinen Ship?

We ship to almost everywhere.

How much does shipping cost?

Free standard delivery to Hong Kong.

 

Other Countries : Orders below USD80, a delivery cost of USD50 is applicable. Additional delivery costs may apply depending on the weight and size of the order. In this case, we will contact you for further arrangement and confirmation. Please noted that custom fees and import taxes may occur, and you will be responsible for the corresponding fees to receive the order.

 

At this time, we do not offer free return shipping for exchanges or returns for international orders.

Normally how long will I get my order?

For International delivery, the usual delivery time is 3-5 working days after dispatch depends on location. Order will be dispatched on the next working day depends on availability, after order received and payment cleared.

What can I do if I need to change my shipping address?

You can change your shipping details before the order is shipped by contacting our customer service at info@shop-linen.com. But once the order is shipped, no modification can be made about your order.

What if my order arrives incomplete, damaged, or defective?

This happen very rarely, but if it does happen, please keep all the products and packaging. Kindly contact us right away at  info@shop-linen.com and we will get back to you as soon as possible.

Will my package be charged customs and import fees?

You may be charged for handling fees and taxes as your order passes through customs. Any charge on a package must be paid by the person receiving the package (this also applies to retail & wholesale customers).

 

We has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

What is your return policy?

You may return any item within 30days after receiving your order, and you will receive a full refund for the returned item once we receive the package. Please contact us at info@shop-linen.com with your return processs.

 

Please note that any shipping fee of the returned package will not be included in the refund. You are response for the shipping fees of return.

What is your exchange policy?

Exchanges for different colors or sizes are easy. We will accept exchanges within 30days of purchase and products are wrapped in original packages. Please contact us at info@shop-linen.com to proceed the exchange.

Please note that any shipping fee of the exchange package are under customer’s responsibility.

How do I initiate a return or exchange?

Step 1: Send a return or a exchange request to info@shop-linen.com along with your order number and the name(s) of the item(s) you want to return.

 

Step 2: Our customer service will reply you with a RAN (return authorization number) within 24 hours.

 

Step 3: Pack up the item(s) you want to return or exchange and send it or them back to our warehouse (address in the email with RAN).

 

Step 4: Once our warehouse receives the package, we will process the refund or the exchange to you within 2 business days and.

 

Please note that any returned items must be in resalable condition. Returns of washed or used sheets that arrived damaged will not be eligible for refund or exchange.

I entered the wrong billing address, what do I do?

Not to worry, shoot us an email and we will make the correction on the back end. This should not hold up your delivery.

I ordered your products as a present, are there any prices shown in the box?

All of our sheets come pre-bundled in a Shoplinen tote bag and box that are perfect for gifting. We don’t have gift messaging at this time, but we ensure our packing slips don’t include pricing so that you can buy them as a present.

Can I cancel my order after I placed it?

You can cancel your whole order if the order process have not started yet. Please contact our customer service at info@shop-linen.com if you want to cancel any order.

How do I register for an account?

You can click here to register. You can register by either your email address or Facebook account.

What are the benefits of a registered account?

If you are signed in to an account when you shop, you can save shipping addresses and payment details for easy checkout, as well as access tracking information. More importantly, you will be the first one to be notified when we have any discount.

How do I change the currency?

Our default currency is HK Dollar, you can change the currency by clicking on the HKD on top of right of the page.